Job Description

Are you a passionate leader with the ability to drive great results and high employee engagement? Are you excited by an opportunity to join an incredibly strong, unified, management team working for a global leading fortune 500 company? Join Western Union as a Product Manager.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better comes from everywhere

This position requires a strong product manager with a growth mindset to help us convert new customers and drive repeat transactions in our key markets North America, Europe, APAC and LACA.

You will own the money transfer conversion funnel and Product Pricing. The key task of the role is to work with internal teams to ensure the money transfer customer experience is fully optimized to convert traffic at all stages of the conversion funnel.

Your passion for an enriched customer experience and conversion rate optimization will drive product and user interface decisions across the Western Union Apps/Web.  This role understands what it takes to convert a customer.

You will funnel optimization working with the Director of CRO, define a CRO roadmap based on business goals, CRO best practice, customer feedback, and analytics.

You will be the owner of A/B growth / conversion funnel tests, which includes building test roadmaps, adept at listening to customers through VOC programs and identifying product enhancements to solve customer pain points, experience in vetting ideas, test prioritization, writing hypotheses and ensuring efficient execution of test plans that adhere to the proper methodology.

You will partner with Global and Regional Go to Market teams, UX and content teams to deliver key initiatives and tests, assess opportunities by identifying ROI and define key performance indicators, develops effective customer feedback loops, understands implications of feedback and translates that into better features and products, and use customer segmentation, market research, and firsthand customer knowledge to refine plans, specifications, and designs for multiple feature areas/projects.

In this role you will need a BA/BS in Computer Science or a related technical field or equivalent practical experience, MBA is an advantage.

You will need 5+ years of experience building and launching consumer applications on web and mobile platforms, hands-on experience conducting A/B tests, Strong analytical skills and hands-on experience with major analytics platform, at least 3 years of product experience in Web/Mobile technologies, and Web/Mobile user experience.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

At Western Union, we are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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