Claim Resolution Specialist II, HOPD
Posted on: 26 Apr 2021
Uniondale, NY
Job Description
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth? If so, a career as an Inside Property Claims Resolution Specialist is for you!
As a member of the Inside Property Claims Resolution team you will manage, investigate and resolve assigned third party Property Loss claims to determine liability and value of damaged property. You will interact directly with policyholders and claimants to provide exceptional customer service. You may be called upon to assist Claims Representatives with in-person inspection/policyholder contact where necessary.
In this role, you will:
Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims.
Write appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
Work with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and disposition of the claim.
May be called upon for catastrophe duty.
Qualifications:
Demonstrated understanding of building construction principles.
Knowledge of coverages provided within various homeowner policies.
Proven ability to provide exceptional customer service experience.
Effective negotiation skills.
Ability to effectively and independently manage workload while exhibiting good judgment.
Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
Bachelor’s Degree or equivalent experience and at least 6 months of directly related experience.
Ability to obtain proper licensing as required.
Liberty Mutual Insurance
Boston, MA
Liberty Mutual Group, Inc., through its subsidiaries, provides insurance products and services for individuals, families, and businesses. It offers personal insurance for private passenger automobiles, homeowners, and other property and casualty insurance products; life insurance and annuities; term and permanent life insurance products and services; and specialty and commercial insurance products, including casualty, marine, construction, energy, directors and officers, trade credit, professional liability, aviation, property, and crisis management.
The company also provides property and casualty insurance products and services that include business owner’s policy and packages, commercial auto insurance, equipment breakdown insurance, excess liability insurance, general liability insurance, inland marine insurance, property insurance, reinsurance, specialty programs, surety bonds, third-party administration, umbrella insurance, employee benefits, and workers compensation insurance.
It serves agriculture, farm, building maintenance, construction, education, energy, financial services, food and beverage manufacturers, healthcare, hospitality, manufacturing, public entities, printing and publishing, real estate, religious organizations, restaurants, retail, transportation, and wholesale industries. In addition, the company provides risk control and claim services.
It offers its products online and through agents worldwide. Liberty Mutual Group, Inc. was incorporated in 1912 and is based in Boston, Massachusetts with additional offices worldwide. It also has operations in Latin America, Europe, and the Asia Pacific. Liberty Mutual Group, Inc. operates as a subsidiary of LMHC Massachusetts Holdings, Inc.
-
IndustryInsurance
-
No. of Employees50,000
-
Jobs Posted903
