Regions Bank

Contact Center Video Banking Specialist

Posted on: 24 Apr 2021

Orange Beach, Alabama

Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Video Banking Specialist will be responsible for performing customer transactions and meeting customers' banking needs via Video Banking ATMs (VTM).

Primary Responsibilities

Processes customer transactions or performs account maintenance via VTM
Provides a consistent optimal customer experience
Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Refers customers to an internal team of experts when non-transactional financial needs are recognized
Ensures safe and sound banking practices, including adherence to all applicable laws and regulations

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
One (1) year of experience in Banking and/or Finance
Customer Service experience

Preferences

Understanding of teller reporting and applicable systems
Experience in sales and/or cash handling

Skills and Competencies

Ability to work under direct supervision
Developed customer service skills
Strong technical and computer skills
Strong verbal, written communication, and organizational skills
Strong video presence
Strong work ethic and self-motivation

Regions Bank

Birmingham, AL

Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management and mortgage products and services. Regions serves customers across the South, Midwest and Texas. 

Three foundational elements serve as the basis of our culture: our values, our mission, and our vision. We list them in this order for a reason: our values guide our day-to-day life, how we treat customers and each other, and the expectations for how we behave. Our mission defines our corporate purpose and answers the question, “What do we want to accomplish when we work together?” And our vision is what we aspire to, what we want the company to look like when we follow the values in service of our mission.

Values

Put people first
Do what is right
Focus on your customer
Reach higher
Enjoy life

At Regions, our corporate values are not simply the values of a legal entity; they are values that reflect the ethics and commitment of more than 23,000 associates. Our values are a promise of how we will do business and serve as the measuring stick upon which to judge our behavior and results:

Put people first: Have respect for every person. Listen. Care. Serve others before yourself. Build the best team. Be inclusive. Work as one team. Balance work in a full life. Lead humanely. Set the good example. And remember to say thank you.

Do what is right: Always. Be honest. Do what you say. Use common sense. Stand for quality and integrity. Take the long view. Earn trust. Be responsible and accountable.

Focus on your customer: Serving the customer as one team, in an exceptional way, is our business, our only business. Know your customer. Serve your customer. Be committed. Understand needs. Meet needs. Make your customer’s life better by what you do. Create shared value.

Reach higher: Grow. Our company must grow, and we must grow prudently. Raise the bar. Be energetic. Be innovative. Achieve excellence. Improve continuously. Inspire and enable others. Succeed the right way. Improve efficiency and effectiveness.

Enjoy life: Have fun. We are in the business of banking. But more importantly, we are in the business of life. Enjoy it. Laugh. Be creative. Celebrate. Recognize success.

Mission

Regions makes life better.

Our mission at Regions is to achieve superior economic value for our shareholders over time by making life better for our customers, our associates and our communities and creating shared value as we help them meet their financial goals and aspirations. We do this by providing competitive financial products, excellent service and trusted financial advice.

Our mission is more than just a corporate tagline — it’s at the center of every decision we make. It is the guiding principle behind the products we develop and the services we offer. It is the foundation for every customer relationship that we form. The result is that we create shared value for the customers and the communities we serve.

Shared value is at the core of our mission and our business strategy. It’s a simple idea: what we do as a business has to benefit our customers, our company and shareholders, and the communities where we operate. This is the path to a sustainable business; it’s how to make a decent profit in a decent way. There’s no reason to sell a product or service to a customer that they don’t want or need. The products and services we sell must be priced fairly so that they provide value to our customers and to the bank, while benefiting its shareholders appropriately. And ultimately, the products and services we sell must benefit our communities because the company will only be as strong as the communities we serve.

Vision

Regions aims to be the premier regional financial institution in America through being deeply embedded in its communities, operating as one team with the highest integrity, providing unique and extraordinary service to all of its customers, and offering an unparalleled opportunity for professional growth for its associates.

Our vision statement is an aspiration. It clarifies what we do, where we do it and how we will execute. This statement defines our future, and we can achieve it by working as one team to focus on our communities and our customers, helping them succeed financially. 

We’ll do this by providing expert financial advice, guidance and education to customers; by building well-developed business plans that we execute with discipline; by building on a foundation of integrity and trust throughout our business; by delivering excellent customer service and convenience; and by offering our associates the opportunity to grow professionally and work on an outstanding team.

Our values, mission and vision complement each other and work together to guide how we develop our business strategy.

The Regions Brand

Simply put, the Regions brand reflects Regions’ culture, values and mission. Yes, we are in the business of banking, but we are also in the business of life. And while our financial solutions will help customers get more from their money, it is our mission to help make life better – for our customers, our associates and our communities. By delivering the appropriate products, services and financial education with a commitment to best-in-class customer service, we believe we are creating shared value for our customers and helping them move their lives forward.

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