Job Description

Job ID: 16647

Location: US-NC Wilmington HR

Department: Sales

Position Description

The main purpose of this role is to promote and support Spare Parts Sales and Business Development; this role requires time in the field visiting the dealer network as well as customers to strengthen business relations and increase market share and office based.

* Support dealers and customers in understanding spare parts support processes and support systems available e.g. On-line parts manuals and ordering
* Assist dealers in calculating potential spare parts based upon dealers machine park etc. type of machines, working conditions and working hours
* Prepare parts quotations
* Maintain contact lists and update customer records in the database as required.
* Analyze legacy equipment fleet and work with parts team to assure proper inventory level and promotion
* Set and measure annual AOP (Budget ) Plans
* Understand the issues for dealers not exploiting the potential for example parts catalogue, parts availability, speed of delivery, reliability of delivery and take corrective action.
* Work with dealers to educate them on the benefits of holding inventory e.g. improved parts availability to end customer which in turn generates customer purchase loyalty, increased profit levels and reduced carriage costs.
* Collect market price information for spare parts and feed into pricing team.
* To further develop the parts business by retrieving buy-away business, this will require some analysis and research.
* To oversee any back order issues.
* Promote product support agenda and service kit development
* Provide a monthly management report listing visits and risks/opportunities.
* Effectively promote parts programs to drive global awareness to our dealers and customers
* Monitor competitors' products, including relevant sales and marketing data

Basic Qualifications:

* High School Diploma or GED
* 5+ Years Aftermarket sales or sales support experience in heavy industry equipment industry

Preferred Qualifications:

* Bachelors Degree
* Demonstrate the ability to define, implement and maintain action plans
* Demonstrate high level of analytical ability with proficient knowledge of MS Office packages
* Strong interpersonal skills and ability to build solid working relationships within the company and throughout a global dealer network
* Proven negotiation and problem-solving skills
* Excellent written and verbal communication skills
* Communication and collaboration skills with the ability to develop relationships across levels, geographies and segments

Travel:

* Ability to travel minimum 50%.
* Valid passport for Travel overseas
* Valid drivers license

Location: US-NC Wilmington HR

Department: Sales

Job ID: 16647