Job Description

JOB FUNCTIONS AND KEY RESPONSIBILITIES:

* Level 1 & 2 technology support for internal Company users of IT services.
* Receives and records customer problem/request/issues and captures necessary documentation.
* Performs initial level of problem identification and attempts to resolve; assigns ticket to next level support as needed.
* Responsible for software imaging of computers, laptops, and tablets per end-user spec in a timely and consistent manner.
* Ensures trouble tickets are handled timely and escalated up to other groups for resolution if required.
* Monitors and tracks incident queue with the goal of timely addressing customer requests consistent with SLA requirements.
* Performs follow up on incident tickets with customer to ensure customer satisfaction.
* Develops and maintains knowledge of customer and customer specific business environment to provide great service.
* Maintains current knowledge of end-user computing hardware and software.
* Maintains current knowledge of mobile devices and technologies Apple and Android devices.
* Cultivate good working relationships with the business and assists with timely resolution of support tickets.
* Creates and maintains KB articles.
* Performs other duties as assigned.

MINIMUM ESSENTIAL QUALIFICATIONS:

* * Associates Degree in Management Information Systems or related degrees or related years of experience.
* Strong analytical and problem-solving skills coupled with great attention to detail.
* Broad knowledge of end-user computing technologies specifically Microsoft Office Products including Office 365, Windows.
* Working knowledge and experience using Microsoft System Center Configuration Manager to image end-user devices
* Prior work experience fulltime, part-time, internships in an IT related position.
* Strong written and verbal communication skills.
* Maintain a positive attitude and demeanor and take pride in the job at hand.
* Ability to conceptualize and assimilate data and present proposals in a clear and concise manner.
* Ability to multi-task and prioritize assignments.
* Ability to ask clarifying/probing questions of business customers
* Ability to be on rotating 24x7 on-call rotation.
* Eligible to work in the United States without company sponsorship.
* Regular and reliable attendance.

PREFERRED QUALIFICATIONS:

* * Experience with Microsoft Intune or other Mobile Device Management administration technologies.
* Experience with Office 365 applications and administration.
* Advanced computing skill sets proficient with pc hardware, software, and peripheral devices.

PHYSICAL DEMANDS:

* Ability and willingness to travel to remote company field locations and lift up to 50 pounds.

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.