Bilingual-TEMPORARY Customer Service Representative
Posted on: 14 Apr 2021
Austin, TX
Job Description
Requirement: ** Must be bilingual (fluent in both Spanish and English in order to be considered**
Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?
Navient has immediate openings for temporary, Customer Service Representatives, training class begins Monday, April 26th- Computer equipment will be provided!
Join Navient as a temporary work-from-home Customer Service Representative at $16.00/hour (+ $1/hour after passing BILINGUAL assessment) plus bonus.
This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.
This temporary position is not eligible for benefits.
This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.
Please Note: Applicants must reside within 1-1.5 hours of the Austin, TX location.
Work Schedule
Virtual Training Hours:
* Monday- Friday, 7AM- 4PM CST
Regular Schedule:
* Monday- Friday, 7AM-6PM CST Fridays or Mondays are mandatory
* MUST work 1 weekend day per week Saturday/Sunday 7AM-4PM CST
MINIMUM REQUIREMENTS:
* High School Diploma or G.E.D.
* Must be bilingual (fluent in both Spanish and English
* Applicants must reside within 1-1.5 hours of the Austin, TX office.
* Experience in servicing customers with professionalism, diplomacy and consideration for the customers requests or concern
* Some completed college coursework will serve as substitute for work experience
* High speed internet access (Minimum 10MB upload speed, 5MB download speed)
* You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
* Landline phone or cell phone
* Must be able to download an app on a Smartphone or tablet
* Private workspace or home office free of distractions and outside noise
* Excellent written and verbal communication skills
* Fast learner, ability to maintain an in-depth understanding of the training curriculum
* Excellent PC and internet navigation skills
* Efficient time management skills
PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
