Job Description

Job Description
NOTE: Reporting location for this position will be within in the Athens Area and determined based on the current reporting location of the selected candidate.

Position Summary:

Customer Design Technicians are responsible for preparing required orders, obtaining right of way, public project relocations, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.

Technicians collaborate to determine customer needs with respect to facility relocations. Once customer's needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and billed accordingly.

Essential Job Functions:

Note: This list is not all-inclusive and some responsibilities listed are dependent on experience/qualification level.

Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.

Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.

Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within the State of Ohio and out of the State of Ohio.

Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.

Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, Fieldview, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.

Key Competencies:

Technical Proficiency: Possesses technical knowledge acquired from prior utility experience or associate's degree program in electrical/electronic engineering technology; Gains knowledge of standards, codes, and regulations relevant to area of assignment; Assists employees in handling defined portions of routine problems when beneficial to AEP; Uses knowledge and experience to perform cost effective work in an efficient manner; Exhibits understanding of pertinent equipment, material, systems, and processes; Possesses proficient computer literacy, knowledge, and skills.

Leadership & Guidance: Demonstrates ability to work with others in supplying information and seeking assistance, as necessary; Understands and works within appropriate policies and follows procedures; Provides training and guidance to employees, where beneficial.

Planning & Organization: Develops knowledge of time constraints for work activities and makes proper adjustments, where needed, and prioritizes routine work to meet the demands of the business; Maintains accurate records; Plans work in accordance with AEP standard planning practices.

Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work; Uses initiative in looking for opportunities to improve process and increase knowledge/skills; Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers; Assists in the preparation of technical reports and papers; Demonstrates the ability to be a team player; Interacts with others in an open, friendly, and sincere manner; Contributes to team goals; Begins networking with peers to share information and encourage cooperation; Develops win-win relationships; Understands corporate goals.

Decision-Making & Business Awareness: Uses decision-making skills to perform job efficiently and cost-effectively; Demonstrates an attitude, ability, and desire to listen and satisfy both internal and external customers; Develops understanding of the roles and responsibilities of the local organizational unit.

Minimum Requirements Technician:

* Minimum of 3 years of related utility field experience and an Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

Technician Sr. :

* Meets expectations of the Technician level
* Minimum of 6 years of related experience in work activities and projects requiring technical engineering knowledge and an Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

OTHER REQUIREMENTS - PREFERRED QUALIFICATIONS:

Attains licenses, certifications, permits, and notaries, etc., required for area of responsibility in an expeditious time frame.

Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic Engineering Technology.

Gains knowledge of standards, codes, and regulations relevant to area of assignment.

Gains knowledge with pertinent equipment, material, systems, and business processes.

Assists employees in handling defined portions of routine problems when beneficial to AEP.

Possesses basic computer literacy, knowledge, and skills.

OTHER REQUIREMENTS - ADDITIONAL INFORMATION:

Technician will spend a portion of their time in the field in all types of weather conditions. Overtime will be expected as requested.

Depending on assignment, may be required to work on customer facilities in remote or rough terrain. Must have the physical capabilities to perform all work assignments.

Job may entail some travel and exposure to situations that require the knowledge, understanding, and adherence to applicable safety procedures. May require extended hours to accomplish assigned tasks to meet work requirements and schedules.

Must possess and maintain a valid state driver's license and meet all vehicle operation requirements as designated by federal and/or state law.