We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better requires relentless pursuit of better.
We'll be looking to you to focus on executing strategic initiatives and creating new service offerings to drive our consumer businesses' growth.
The ideal candidate has a history of being a solid strategic thinker and a track record of delivering within aggressive timelines in many instances working through others.
Your responsibilities will include
Project manage strategic innovations. This will include strategic assessment, initiation, design, planning, executing, and monitoring across various teams and functions.
Conduct market, consumer, and competitive research and analyses to create a foundation of insights to define the go-to-market strategy for new service offerings.
Develop metric-driven business cases to quantify the investment and potential opportunity of new strategic initiatives and service offerings.
Build strategic rationale to justify and socialize new opportunities.
Develop work plans to define cross-functional team roles, responsibilities, and timelines to execute against strategic initiatives and service offerings.
Build relationships and collaborate with cross-functional teams to execute strategic initiatives and service offerings.
For such a pivotal role, you'll ideally have:
• Curiosity and creativity, able to understand the complexities of the company's products and markets quickly
• The ability to observe and make relevant inferences from customer and market data
• Previous experience in reading customer research and effectively translating it into a clear understanding of customer needs that drives the company’s strategy
• The ability to assess the reliability of findings, maintaining high standards for accuracy, relevance, and quality in deliverables always
• Previous success synthesizing disparate data sources and pieces of information to build strategic plans
• Experience with analytical and financial modeling
• Demonstrated experience building relationships with stakeholders and collaborating with senior business partners
• A track-record of effectively managing projects from conception to rollout that deliver results
Required qualifications:
Bachelor's in Business Administration, Accounting, Finance, Math, or equivalent work experience
MBA or other advanced degree preferred
4+ years’ experience in strategic planning, product development, or innovation field – must have a demonstrated pattern of success in driving new business strategies
3-5 years' leadership experience, leading cross-functional teams and influencing senior stakeholder
Project management experience/certification, Agile/Learn experience is a plus.
Advanced Microsoft Office, especially Excel and PowerPoint
Financial Services industry experience preferred
Rochester, NY
We are a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2018, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs.
We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders.
We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Our customers use our services to send money to family members in nearly every part of the world, to provide support, recognize a special occasion, and enable entrepreneurship or education.
As businesses have a growing need to move money around the globe and transact in different currencies, we’ve answered these needs with Western Union Business Solutions to help navigate the global economy, including solutions for International Payments, Risk Management, and Cash Management Solutions. We offer a wide range of industry-specific solutions that today help over 50,000 clients including financial institutions, educational institutions, NGOs, and small/medium sized businesses needing to make cross-border payments.