Barista/Cafe Server - Part-Time
Posted on: 7 Mar 2021
Huntsville, AL
Job Description
Description
As a Cafe Server, you are responsible for selling by providing exceptional customer service in the Cafe through our cafe service standards. You make the Cafe experience interactive and engaging by enthusiastically sharing your knowledge about our products and services and meeting the needs of the customer. You care about and value people and exemplify our core values.
Essential Functions
Deliver exceptional customer service that ensures sales and high levels of customer satisfaction.
Execute on the cafe service standards: offer a warm welcome, recommend add-ons, personalize the customers order, offer membership, and thank the customer.
Greet and establish rapport with customers, proactively engaging them in conversations about our Caf products, services, and promotions to determine their needs and recommend the right products.
Ensure all customer transactions are processed accurately and in a timely manner.
Prepare and serve drinks and food in accordance with the Cafe standards and health code.
Perform all support tasks in the Cafe, including baking, completing prep sheets, cleaning cases and equipment, and restocking displays.
Use the maintenance checklists throughout the day to maintain Cafe cleanliness.
Drive sales by engaging all customers in our caf and customer sampling of Cafe products. Ensure execution and compliance with operational standards for the Cafe.
Perform all opening and closing tasks.
Protect Company assets by ensuring the accurate execution of loss prevention procedures, including cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and discount and return policies.
Help orient new caf servers, ensuring a smooth acclimation to the store and our bookselling culture.
Assist in any area of the store as needed.
Qualifications
Passion for selling
Strong communication skills
Spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
Availability for early mornings, evenings, weekends and holidays to align with store needs
Barnes & Noble, Inc.
New York, New York
Barnes & Noble is the world’s largest bookseller and a leading retailer of content, digital media and educational products. The Company operates 627 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, BN.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and e-Readers and an expansive collection of digital reading content through the NOOK Store®. Barnes & Noble’s mission is to operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.
The Company was founded in 1971 by bookseller Leonard Riggio when he acquired the Barnes & Noble trade name and bookstore on Fifth Avenue in New York City. Mr. Riggio was CEO and then Executive Chairman. In August of 2019, Barnes & Noble was acquired by Elliott Advisors (UK) Limited (“Elliott”), and James Daunt, Managing Director of Waterstones bookstores in the U.K., was appointed CEO.
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IndustrySales/Retail
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No. of Employees24,000
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Website
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Jobs Posted394
