Job Description

Job Description

New York City, NY

The Mission of the New York Times:

Our mission is to seek the truth and help people understand the world, a mission that has steered the New York Times through more than 160 years of challenge and change. We believe that great journalism has the power to make each reader's life richer and more fulfilling, and all of society stronger and more just. This is why talented people choose to work here. This is why discerning readers offer us their time and trust. We are looking for motivated individuals to help us meet the challenge.

Your Team:

You will join a team of qualified email operations specialists who support all marketing email programs at the New York Times, from Cooking to Events and beyond. You will be part of an evolving group within Email Operations, building and shaping our Quality Assurance function.

Due to COVID-19 for everyone's safety, it is a remote position until July 2021 when we will return to our NYC office.

Responsibilities:

We are looking for a meticulous marketing professional to QA campaigns to ensure quality and help us to improve our current practices. You will manage end-to-end QA, mainly for email projects, but with potential to expand to QA for other assets and/or journey automation elements in an enterprise level ESP (i.e. Responsys, Salesforce Marketing Cloud, or Adobe Neolane). You have experience in a fast-paced, high volume environment and can follow complex testing designs. You will report directly to the Senior Manager of Email Operations.

* Maintain accurate and up-to-date QA checklist for Email Operations team, for both automated and batch-and-blast emails.

* Validate and test email templates, to make sure links are clicked, in-market asset is as expected and help us improve the tooling used for QA

* Monitor incident tickets assigned to the email operations team for quick resolutions or escalations, raising to relevant teams and leadership as needed.

* Track and identify areas of opportunity to prevent recurring issues

* Report out on overall Q/A process, findings, insights to understand trends in performance

* Improve efficiency in campaign execution through automation and/or process improvements

* Champion the QA process and help us harden and evolve the way we work

Basic Qualifications:

* Comprehensive knowledge of software testing methodologies and techniques

* 2-3 years of manual QA experience preferably in digital marketing

* Working knowledge and understanding of HTML, CSS and email best practices

* Practice juggling multiple projects, with prior experience working with cross-functional teams

Nice to have:

* Hands-on experience building emails with Oracle Responsys

* Familiarity with HTML, Freemarker, Python or React

* Experience with Project Management tools such as JIRA, Monday.com

* Basic BiqQuery SQL experience and familiarity with queries

* Experience in multi-platform testing (desktop, mobile)

* Experience testing banners/social media assets

LI-AM1

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local Fair Chance laws.