Job Description

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The DSC group's main business is the implementation and maintenance of mission critical digital and analog land mobile communication systems for a Federal Government agency. The department is ISO 9001:2015 registered, FM/UL certified, and our team members hold CET certifications.

Job Description

Primary Duties & Responsibilities:

* Maintaining a clean and enjoyable working environment.

* Shipping and receiving

* Logging equipment in and out

* Answering telephones

* Greeting and directing visitors

* Maintaining accurate ISO Quality records and files. Sort various receiving, shipping, billing and inventory control documents

* Assist with facility safety walkthrough and insure compliance to Safety/OSHA and iProtect policies and procedures. Prepare and submit iProtect monthly reports

* Collect and ship Electronic Waste and insure compliance to EPA regulations.

* Ordering and receiving repair parts inventory

* Creating and processing tech job tickets

* Billing

* Processing warranty claims

* Ordering and receiving shop supplies

* Contacting customers for equipment pickup, small parts and install quotes

* Providing administrative support to shop personnel

* Organizing, arranging, and coordinating meetings

* Data Entry

* Monitoring and maintaining office equipment; inventory supplies and order replacement supplies as needed

* Skilled in the use of time tracking, billing, inventory, and other specialized software suites used by the shop

* Learning and adhering to facility policies, safety protocols, and ISO procedures

Other Tasks:

* Responsible for accurate reporting in time tracking systems each week before the day/time determined by manager

* Responsible for processing all expense reports within the Motorola Solutions HR Guidelines

Specific Knowledge/Skills:

* Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers

* Able to work as a member of a team which includes individuals with diverse backgrounds and experiences

* Good verbal and written communications skills

* Detail oriented and works with a high degree of accuracy

* Strong ability to multi-task

* Excellent organizational skills

* Familiarity with office management procedures and basic accounting principles

* Proven experience as an office administrator, office assistant or relevant role

* Required to follow safe work procedures when moving materials within the facility

* Able to lift and maneuver loads up to 50 pounds and use warehouse equipment such as pallet jacks/lifts

* Electronics Technicians Association (ETA) Customer Service Specialist (CSS) certification or equivalent experience

*Must be a U.S. citizen and able to obtain a security clearance as required by the government*

Basic Requirements

* High school diploma or equivalent and 2+ years in an administrative field, customer service or project coordinator experience

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.