Job Description

We are inviting you to join Microsoft Bing's Ads Live Marketplace and Forensics team. We are a team with a strong Live Site First mindset who are passionate about monitoring and protecting the health of the Bing Ads marketplace ecosystem. We consume vast amounts of data spanning across advertisers, publishers, system components and users to connect the dots across seemingly unrelated anomalies for investigating, identifying and resolving issues impacting the marketplace. We monitor hundreds of business and component metrics across several markets globally round the clock. We quickly jump on any unexpected deviations in these metrics, perform thorough investigations using various data analysis techniques, drive issue resolution with various teams across time zones and perform the necessary follow ups for future prevention of issues. Microsoft's CEO Satya Nadella has dedicated a paragraph about this culture in his Hit Refresh book (page 61). Our team can proudly claim to being pioneers in this culture.

In the role of a Program Manager in this team, you will perform the following functions:

You will run data analyses on various marketplace health metrics by retrieving data from different sources and by deriving insights for a marketplace investigation.

You will drive mitigation to marketplace live site issues by collaborating with different engineering and business teams as needed to bring the issue to a closure.

You will drive extensive root cause analyses and follow-ups for preventing future issues.

You will drive continuous improvements to our current monitoring and diagnostics toolkits, using state-of-the-art analytics, data science, and automation techniques.

You will develop broad understanding of the Bing Ads platform and build deep technical understanding of key areas of the platform.

You will be part of an 12/7 on-call rotation (once every 8-10 weeks) where you will be the person on point to monitor the health of the Bing Ads marketplace and respond to issues.

Successful Program Managers in this team have demonstrated the following traits: a strong service and business operations mindset, a curious mindset and passion for problem solving through data analyses, software development experience, good understanding of how complex platforms work and excellent communication skills - both verbal and written - to be able to drive action across teams. This is a mission critical role, where you will have high visibility at the leadership levels.

* Bachelor's degree in a Science, Technology, Engineering, Math or Business-related fields with strong emphasis on data analytics.
* Minimum of 5 years of related work experience.
* 1-2 years experience in database querying using SQL
* 1-2 years experience with data analytics tools like R, Python, Excel, Tableau, SAS, Power BI

Preferred Qualifications:

* Master's degree in a Science, Technology, Engineering, Math or Business-related field with strong emphasis on data analytics.
* 3+ years working in web analytics, big data, data science, preferably with paid search technologies.
* 1-2 years' experience in programming languages such as C, C, C++, ASP.NET, Javascript, R, Python

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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