Job Description

Are you interested in working for one of the most exciting teams in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team!

Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to transforming Azure customers into Azure fans.

Our team is looking for you, a Principal Program Manager who brings, technical program management skills, great teamwork, positive attitude, high-energy leadership and end to end program management skills, to our customer-focused team. This role provides a rare mix of strategic leadership and breadth and day-to-day 'hands on' engineering execution responsibilities in Azure customer growth and satisfaction. As a technical program manager, you will identify critical business challenges and opportunities to increase Azure customer satisfaction and consumption through the development and deployment of intelligent software and data solutions. You will own end-to-end products and will be responsible for their vision setting, feature requirements, user experience, user training, documentation, product adoption and overall customer satisfaction.

* Define, Drive and execute on strategic decisions to build engineering solutions improving customer experience
* Simplify customer onboarding experience by building tooling, automation and analytics
* Define and drive delivery of intelligent (via AI/ML) software solutions that increase Azure customer satisfaction and consumption
* Define and track product success metrics; adapting product plans to maximize business impact
* Effectively communicate product plans and status through presentations, reports and newsletters
* Evangelize products and services to customers, and provide quality documentation and training material
* Leverage learnings and evangelize product gaps with Service Engineering teams to improve Azure
* Coach team members and mentor others to become customer-focused, impact-oriented, collaborative program managers
* Lead in a collaborative, transparent and growth-minded team culture
* 8+ years of software engineering program management experience
* Real day-to-day customer-facing experience and empathy
* Excellent technical writing, formal presentation and interpersonal skills
* Keen ability to communicate ideas effectively with executives and engineering teams
* History of analyzing and distilling data into actionable insights for engineering
* Track record of problem solving and using pilot programs, prototypes and growth hacking approaches
* Thrive in fast paced, agile environments, and able to learn new areas quickly
* Experience with Azure or other cloud providers

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.