Job Description

Microsoft is embarking on a new effort to address the growing needs of employees around the world. We are building a product suite designed to address the fundamental shift in how people work, build their career, and find meaning in their workplace. We are looking for team members who are excited to join our team and make a difference.

Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across a spectrum of onboarding, skilling, coaching and mentoring. Our team is dedicated to examining the employee journey and delivering software and services to make it better.

The Employee Experience (EXP) team is run as a start-up, encouraging team members to share a sense of founderism. Team members engage directly with customers, iterate rapidly, and focus on solving the needs of employees around the world. Our culture is inclusive, casual, and high energy. Our team celebrates diverse backgrounds, and values passion for serving customers. Our team has a strong sense of accountability and provides its members with opportunities for learning and career growth.

Within EXP, the Customer Experience Engineering (CXE) team is focused on building a smooth customer engagement system, driving product improvements, and achieving high customer satisfaction. To help achieve these goals, CXE is seeking a mature professional to be a Principal Program manager to build listening systems to inform development decisions for our product offerings. The product offerings from Employee Experience will digitally transform onboarding, learning, employee profiles, diversity & inclusion, coaching & mentoring while respecting an employee's privacy.

The Principal PM will collaborate across various engineering, marketing and business stakeholders to build a customer engagement experience that leverages existing systems to deliver critical customer insights. This PM will obsess over the customer experience, while building deep relationships with internal partners. This role will require the ability to influence without authority and build rapport and trust across diverse engineering teams. This candidate will need to establish themselves as an expert voice of the customer and drive customer evangelism across internal stakeholders. Candidate attributes include strategic thinking, attitude of collaboration, customer empathy and obsession, a learning mindset, bias for action with flexibility, and generating energy across a diverse team.

Key Responsibilities:
Deliver a scalable, efficient community experience for customers across Employee Experience products

Drive a consistent brand message within that community

Identify and Provide the right community access to diverse engineering teams

Build a robust location for insights collection accessible to EXP product engineering and stakeholders

Work across other CXE teams to ensure efficient development of the community

Translate customer feedback and data into prioritized engineering and marketing direction

Establish cross-product expertise to evangelize product and empathy with customers

Basic Qualifications:
Bachelor's/Undergraduate degree or equivalent work experience

8+ years of professional experience in program/product/marketing areas in large organizations

3+ years of building successful at-scale communities for informing product/service development

3+ years of experience driving quantitative and qualitative customer data or market research

Experience working with teams that deliver software products or services

Experience talking with various business decision makers to establish trust and evangelism

Preferred Qualifications:
Track record of working across diverse engineering teams to drive consensus and action

Experience delivering technical solutions to internal stakeholders
Ability to turn strategy into action

The ability to think creatively and critically about the best experience for the customer
Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment
Strong project management, leadership and cross-group collaboration skills
Excellent written and verbal communication/presentation skills through all levels of an organization
Good problem-solving skills and ability to consider all facets of a problem

Deep customer empathy with negotiations and facilitation skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.