Job Description

azcxp

The Microsoft Azure CXP Engineering team is seeking a Manager of Software Engineering.

Microsoft Azure provides an on-demand and infinitely scalable platform for customers to build, host, and scale service applications through Microsoft global data centers. The Azure CXP team is the product engineering, service delivery, onboarding and customer success unit in Azure engineering, responsible for deploying and managing customers' mission-critical workloads; providing complete customer care through in-product experiences and platforms, and strategic customer support delivery; identifying product opportunities and gaps, and then driving innovations and improvements into the product.

Our mission is to: Transform Azure customers into Azure fans.

The Services Hub is a premium online service within Azure CXP powering the multi-billion-dollar Microsoft Premier and Unified Support business and is also a customer facing platform for cloud support plan management and analytics. The platform allows our largest business customers to digitally engage and access their support benefits such as support case management, support account team engagement, on-demand education services, and on-demand assessments running on Azure. Check out the Services Hub in action https://serviceshub.microsoft.com. and learn more at https://docs.microsoft.com/en-us/services-hub/unified/ .

People ask what kind of team is Azure CXP Engineering? Culture matters to us big time. We are small enough to care about each team member but we are big enough to drive impact at company and industry level. Innovation lives here as we explore leading technology for AI, Media, and Mobile based on our flagship services like Azure. Come join a community, grow your skills, and drive impact that makes a difference.

We are seeking a Software Engineering Manager to lead the Services Hub data engineering and analytics platform. This manager will be the lead for specific software engineering functions as well as manage one or more scrum teams. The group is chartered with full architecture and engineering development of the Services Hub platform including its online portal, underlying Azure microservices, the content authoring service, the AI machine learning engine for customer recommendations, the data architecture and BI, and the AI Bot for customer interaction. This role will work closely with our Engineering PM team and relevant stakeholders in developing and managing extensible analytics and insights for Services Hub customers.

As the Software Engineering Manager, your duties include:

Product and Service Design - Builds the right products and services to deliver value to the customer and to meet business objectives. Makes decisions deeply rooted in customer insights (data-driven) and in understanding overall business goals.

Technical Design and Implementation - Develops high-quality code to meet technical requirements, such as scale, global delivery, and implementation across distributed systems, monitoring, serviceability, testability, debugging and maintenance.

Quality Code and Validation - Creates and validates efficient, stable, secure, maintainable, scalable, performant, well-tested, and reusable code that enables customer and business goals for the product or service. Ensures that quality is maintained throughout the entire life of the product or service.

Engineering Lifecycle - Uses, defines, and improves coding and testing practices, processes, tools, infrastructure, and standards that produce the expected product or service outcomes for Microsoft and the customer with increasing efficiency.

Effective Team - Acts constructively within the team context to increase the efficiency, impact, and morale of the team. Works proactively across team, product, service or platform boundaries to share information and technology, and ensure that peer-team goals are aligned.

Product and Service Ownership - Consistently and strongly demonstrates a sense of personal accountability for the quality and completeness of the entire product or service and resulting user experience. Maintains a sense of pride and craftsmanship that yields output with aesthetic, as well as technical value in the product that we ship.u202F

Our team moves frequently between layers of the system, enabling people to deepen their experience in many areas. While everyone has an area of focus, we all chip in and help in various areas as needed. This is a talented group that works hard towards achieving business outcomes while having a lot of fun and growing as a team.u202F

Required Qualifications

2+ years of people management of software engineers

5+ years full stack development experience

Desired Qualifications:

1+ years of people management of software engineers

Leadership experience on an engineering team growing and guiding developers

4+ years of experience with the .NET framework (C, ASP.NET, XML)

2+ years of experience with UI technologies (WPF or CSS/JS, etc.)

1+ years of designing and shipping modern web applications

2+ years of experience with Microsoft Azure and SQL Azure

Creative and self-motivated developer with excellent coding, design and communication skills

A BS or MS Degree in Computer Science or related technical discipline is preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.