Job Description

Role Value Proposition:

As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the countrys number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the 11th largest provider of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course!

We are actively hiring Customer Service Representatives for our Life product line with our Warwick team! As a Customer Service Representative, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

In return, we will provide the following to enhance your success and engagement from day one and throughout your career-- Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance.

Key Responsibilities:

* Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable life products.
* Educates Financial Service Representatives on market requirements, processes, contract provisions, and life products.
* Researches and responds to errors, application and contract discrepancies, and processing delays.
* Researches special requests made by Financial Service Representatives and acts as a liaison between the representative and Life Operations.
* Stays current with retail life markets and products to provide a high and accurate service level.

Essential Business Experience and Technical Skills:
Required:
* High school diploma or equivalent required
* 2+ years customer service experience required
* Must obtain FINRA Series 6 license within 90 days of hire
* Ability to work during the hours of operation of 9:00 am - 6:30 pm Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

Preferred:
* Some additional educational experience or a trade or professional certification is preferred; Bachelors Degree in Business/Finance strongly preferred
* Insurance or Financial Services industry experience or Product specific experience strongly preferred
* Prior Call Center experience is preferred
* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
* A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
* Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills
* Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked 48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition : 116061