Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Development, Small Business

Overview

Small and Medium Businesses (SMBs) are the backbone of our communities, adding vibrancy and individuality to local economies. Due to COVID-19, SMBs have accelerated their businesses into the digital realm and as SMBs pivot to address these challenges, they have also become the target of cybercrime.
Mastercard has doubled down on our commitment to SMBs with a pledge to support this important segment with our financial, technology, and insight assets as well as providing SMBs access to access to Cyber Security and Fraud, education, training, and products.

The Cyber and Intelligence team is looking for a Director of Product Development to drive our product strategy forward, by managing the product evolution, establishing go-to-market strategies, optimizing and creating new product offerings in line with customer and market needs, and managing the product P&L. The ideal candidate is passionate about SMBs, the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Do you have a passion for
Supporting small businesses?
Developing emerging solutions around fraud and cyber security?
Knowledge with subscription-based payments and billing?
Building and launching new solutions globally?

The successful candidate will support the Trust Center Marketplace, enabling traditional and non-traditional customers to register and purchase cyber security products and services targeting Micro, Small and Medium Businesses (SMBs). This strategic initiative establishes Mastercard as a trusted source for cyber security, designed to protect and enable growth for this important and often underserved segment.

Role

Provide a deep understanding of SMB needs and behaviors to help in prioritization of product development strategy.
Understand competitive positioning of the SMB segments and basis upon which Mastercard products are differentiated.
Evaluate and prioritize business cases for new business, product opportunities and business models to improve Mastercards footprint and competitiveness.
Identify and drive Regional GTM Strategies to reach traditional markets (Issuers/Acquirers) and new players (FinTechs; marketplaces; government agencies).
Ensure all GTM product requirements and processes are executed timely for launch and product lifecycle.
Identify and define new processes to support global sales channels.
Work in partnership with regional, legal and development partners to support products launched and sales opportunities.
Partner with vendors and/or Mastercard development teams to deliver enhancements and/or new product to the Marketplace on time and within budget.
Evaluate and prioritize business cases for new business, product opportunities and business models to improve Mastercards footprint and competitiveness.
Build a sustainable roadmap and product pipeline for the Marketplace.

All about you

Knowledge and experience in fraud and cyber security industry
Knowledge and experience in the Small Business market segment
Ability to work with technical teams and ensure on time delivery of requirements globally
Proven analytical and problem-solving skills with an ability to identify key issues and pain points to provide effective recommendations
Strong situational leadership skills with ability to be persuasive/persistent when introducing, championing new approaches, processes, and solutions with global and regional partners
Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision
Ability to build and maintain partnerships with regional sales teams to provide them with the knowledge, training and materials they need to effectively communicate our products with customers
Demonstrated leadership in taking accountability and acting with a sense of urgency
Proven expertise in budgeting, forecasting and delivering strong results for products
Team oriented, with strong interpersonal and leadership skills to influence, build credibility within business and technical teams while maintaining, collaborative, flexible relationships
Strong presentation, oral and written communication skills to clearly communicate compelling message to senior management and business partners
Excellence in product management and product delivery experience

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.