Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description



As a Readiness and Change Management consultant, you will support the implementation of complex strategic initiatives that directly affect MassMutuals salesforce, comprised of nearly 20,000 advisors and support staff. With a focus on collaboration and consultation, you will be responsible for implementing a strong change management approach, which incorporates support from functional partners like communication, training, and technology.

RESPONSIBILITIES:

This position will drive change and enhance adoption of our field associates as we continue to differentiate ourselves in a dynamic insurance/finance landscape. As a nimble and creative collaborator, you will encompass perspectives from various senior leaders, business sponsors and program managers to formulate the best readiness and change activities to ensure deployment success. Your value to the field will be derived from effective adoption and growth of various field-facing projects and initiatives. Your accountabilities will include:

* Being the subject matter expert on change management and readiness principles.
* Being the field associates' advocate; through determining and driving decisions on readiness strategies and tactics that both meet the advisors needs and the businesss interests.
* Developing activities that gather field voice including input into decision-making, issue resolution, requirements, and pilot models.
* Engaging appropriate field readiness resources (communication, training, marketing, etc.) and leading a cross-discipline team through all readiness activities.
* Ensuring a consistent deployment experience by utilizing proven best practice and standards.
* Creating and activating detailed plans. Driving execution and providing regular status of planned activities.
* Collaborating/coordinating on integration and sequencing of programs, messages, and activities between field and home office audiences.
* Contributing to the continued improvement and definition of the teams readiness practice.

BASIC QUALIFICATIONS:

* 5+ years of experience in financial services or the insurance industry
* 3+ years of experience driving readiness/change management activities directly impacting the business
* Demonstrated experience doing impact assessments for large-scale projects
* Ability to drive business activities in a matrixed environment including influencing leaders on effective change strategies while working cross-organizational boundaries
* Experience utilizing technology to improve process efficiency/productivity (i.e. Excel, Box, Skype)
* Customer service skills and continuous service process improvement to look at improving our customers experience

PREFERRED QUALIFICATIONS:

* Bachelors degree
* Experience working with financial advisors, specifically in driving readiness/change management activities

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Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.