Virtual Engagement Specialist
Posted on: 2 Mar 2021
Mansfield, OH
Job Description
Job Description
Typical Day for a Brand Champion
* Answer general/billing questions on products and services from customers
* Listen to customers needs and determine if they need additional products/services
* Some call types may require basic troubleshooting steps
* Address and resolve customer concerns to achieve first contact resolution
* Deliver best-in-class customer service
Why Choose Startek?
* Paid training in an engaging and virtual training space
* Continuous development through Startek self-paced online courses
* Opportunity for career advancement and promotion from within
* Medical, Dental, Vision Benefits after 60 days
* 401K, Stock plans and more
What Can You Expect After You Apply?
* We will reach out via all lines of communication: text, email, and phone to start the next step in the process!
* If offered a position with Startek, we do require all employees to successfully pass a background check and drug test as a condition of employment.
* Startek is an Equal Opportunity Employer
Job Requirements
What Do You Bring?
* 18 years of age or older
* High School Diploma or GED
* Experience interacting with customers/clients
* Strong Communications skills verbally and written
* Quiet, dedicated and distraction free workspace
* Empathy and Active Listening Skills this will be key in building genuine connections with your customers and co-workers!
Work from Home Equipment You Will Need
* High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload
* Ethernet cable connection (no Wi-Fi)
* Personal desktop or laptop computer
* Windows 10 Operating System
* i3 6th gen Intel processor equivalent or better
* AMD A-10-5700, Ryzen 5 1400, Ryzen 7 1701 are acceptable
* Minimum of 4GB RAM
* USB headset with microphone
* Webcam
StarTek, Inc.
Greenwood Village, CO
STARTEK strives to be the most trusted BPO service provider delivering comprehensive contact center and customer engagement solutions. Our employees, whom we call Brand Warriors, are enabled and empowered to promote and protect our clients’ brands. For over 30 years, these Brand Warriors have been committed to making a positive impact for our clients’ business results, enhancing the customer experience while reducing costs for our clients. With the latest technology in the BPO industry and our STARTEK Advantage System, our Brand Warriors instill customer loyalty through a variety of multi-channel customer interactions, including voice, chat, email and IVR. Our service offerings include sales support, order processing, customer care and receivables management and customer analytics
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IndustryInformation Technology
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No. of Employees50,000
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Website
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Jobs Posted33
