IT Technician
Posted on: 19 Feb 2021
Lenexa, KS
Job Description
General Description
Installs and supports products, processes and hardware related to execution of supported Customers
daily business operation.
Responsibilities
Develops understanding of business processes being supported by operational unit.
Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs.
Supports the organizations project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.
Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.
Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings.
Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer.
Assesses issue and recommends alternative actions for incident and problem resolution.
Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines.
Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems.
Performs other related tasks as assigned.
Skills and Characteristics
Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
Basic aptitude for logical thinking and analytical processes
Good communication skills, written and verbal and sharing of ideas
Basic partnering and teamwork skills
Customer focus
Performs assigned tasks with supervision; manages tasks within allotted time
Serial tasking
Ability to work in a fast-paced environment
Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
Working knowledge of Windows networking and operating system
Working knowledge of Unix operating systems
Ability to use Change Control and Problem Management software.
Work experience with IT support, PC/LAN and other related hardware/software
Job Title: IT Technician
Location: Lenexa, KS, United States - JCPenney Catalog 10500 Lackman Rd
Job ID: 1023749
J.C. Penney Company Inc.
Plano, Texas
J.C. Penney
Plano, TX
J. C. Penney Company, Inc., one of the nation’s largest apparel and home retailers, combines an expansive footprint of over 850 stores across the United States and Puerto Rico with a powerful e-commerce site, jcp.com, to deliver style and value for all hard-working American families. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 95,000 associates across the globe, all driving toward the Company’s mission to help customers find what they love for less time, money and effort.
Our operations are supported by a variety of U.S. and internationally based support facilities, including our Home Office in Plano, Texas; a network of 11 supply chain facilities; a New York City design studio; nine international buying offices; nine quality assurance offices in multiple cities across the world; and a global in-house center located in Bangalore, India.
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IndustrySales/Retail
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No. of Employees95, 000
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Website
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Jobs Posted8616
