Sales Support Representative
Posted on: 19 Feb 2021
Miami, FL
Job Description
Description
Who are we?
Ingram Micro is the worlds largest technology distributor. We touch about 80% of the technology being used in the world today, which means YES, weve probably touched some part of that phone or laptop youre on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated $50 billion in revenue just last year! After 40 years in the industry, were continuing to expand our footprint and wed love to expand it with you!!
We are looking for ambitious and talented individuals, eager to be in an environment that will offer growth and career development for our Sales Support Representative. In this role you will provide support to our sales team by providing excellent service to our customers, ensuring orders are entered properly, conducting administrative tasks related to sales efforts and essentially keep the wheels turning for our sales operations! Bilingual English/Spanish Speaking is required.
Your role:
* Process customer transactions
* Perform transactional functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.)
* Review and verify the accuracy of the request and transaction, and complete the transaction accordingly
* Maintain records associated with the transaction and prepare related reports as needed
* Handle customer inquiries and resolve basic support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
* Coordinate and/or assist with inquiries regarding order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions.
What you bring to the role:
* Excellent communication skills you will be emailing and talking to our customers all the time
* Bilingual English/Spanish Speaking required
* High School diploma (or equivalent), Bachelor's Degree preferred
* Minimum of one year of previous customer service or administrative support experience Hey, internship and meaningful school projects can count as experience!
* Passion for providing a high level of customer service
* Collaboration and ability to successfully work in a team, specifically with our inside sales team- our office is a big family
* Familiarity with MS Office tools required- Word, Excel and Outlook email
What you can expect from us:
* Competitive Compensation and Benefits that include generous Paid Time off, 401K Match, Medical, Dental & Vision Coverage as well as Tuition Reimbursement program
* Learning and Development opportunities
* Excellent career mobility Just network with any of our associates and learn about their journeys at Ingram Micro!
A place that you will love to come to work every day!
*This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
