Job Description

Description

Healthcare isnt just about health anymore. Its about caring for family, friends, finances, and personal life goals. Its about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. Were seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

To maximize impact, Humana is transitioning to a customer centric operating model in which teams will be built and organized around the customer journey. These new teams will have clear accountability for outcomes and be empowered to design, develop and deliver experiences in support of those outcomes. We are currently in the process of standing up the Learn, Shop, Choose Journey team. This team will focus on impacting the customers journey from initial education to plan purchase.

Responsibilities

As the Product Manager of this multi-disciplinary team, you will help identify specific moments of influence in the customers journey to help drive positive experiences and outcomes while building sustainable trust. You will champion agile ways of working to design, develop and deliver differentiated experiences for our customers. You will be an integral part of an agile journey team that provides a platform for iteration and learning as this journey-based model is scaled across the organization.

The ideal candidate is a collaborative, solutions-oriented team player and dynamic leader comfortable working in a fast-paced environment. You must be a strong communicator, comfortable working with internal stakeholders of all organizational levels. You will lead a multi-disciplinary team across marketing, sales, distribution and change management which, in a fast-paced, agile environment, will gather product requirements, utilize data and reporting to manage product, drive speed to market, product adoption, and customer satisfaction.

Responsibilities

Strategic Product Planning

* Provide input and analysis that supports strategic product planning, strategy, investment and product roadmaps.
* Research and analyze market conditions
* Identify key competitor trends
* Build business models
* Articulate market requirements and opportunities
* Identify/collaborate on opportunities for product innovation and product enhancements

Product Management

* Help to enable product capabilities and solutions across the product lifecycle from concept development to testing and product launch.
* Champion the identification and design of new product concepts
* Support customer experience research
* Execute test & learn pilots of new product concept
* Support product launch and scale

Required Qualifications

* 5+ years of product management experience, preferably with health insurance products
* Proven track record of managing all aspects of a product throughout its lifecycle from conception to delivery
* Experience with problem solving and consultation within complex environments
* Adept at building and managing cross-functional teams
* Grounded in consumer-centric thinking
* Deep expertise in one or more areas (sales, marketing, design thinking, human centered design, agile product development) with a broad set of complementary capabilities
* Collaborative and goal-focused
* See possibilities vs barriers
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
* High sense of accountability and strong problem-solving skills
* Excellent written and verbal communication skills
* Strong interpersonal and leadership skills to influence across the organization
* Bachelors degree

Preferred Qualifications

* Experience with Medicare products
* Knowledge of Humanas internal policies, procedures and systems
* Passion for making a difference in healthcare

Scheduled Weekly Hours

40