Desktop/End User Support Technician 2
Posted on: 19 Feb 2021
Green Bay, WI
Job Description
Description
The Desktop/End User Support Technician 2 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
Humana is seeking a Desktop/End User Support Technician 2 that will:
* Research and resolve technical problems of moderate complexity, typically escalated from first line support teams.
* Respond to escalated telephone, email and on line requests for technical support.
* Document, track, and monitor the problem using applicable systems and tools.
* Make decisions that are typically focused on interpretation of area/department policy and methods for completing assignments.
* Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
* Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
* High School Diploma
* Minimum of 3 years of IT experience
* Aruba System experience
* Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
* Experienced responding to escalated telephone, email and on line requests for technical support
* Experienced documenting, tracking, and monitoring the problem using applicable systems and tools Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
* Network experience
* Bachelor's Degree in Computer Science
Scheduled Weekly Hours
40
Humana
Louisville, KY
Humana Inc., together with its subsidiaries, operates as a health and well-being company in the United States. The company offers medical and supplemental benefit plans to individuals. It also has contract with Centers for Medicare and Medicaid Services to administer the Limited Income Newly Eligible Transition prescription drug plan program; and contracts with various states to provide Medicaid, dual eligible, and long-term support services benefits.
In addition, the company provides commercial fully-insured medical and specialty health insurance benefits comprising dental, vision, and other supplemental health and voluntary insurance benefits; financial protection products; and administrative services only products to individuals and employer groups, as well as military services, such as TRICARE South Region contract.
Further, it offers pharmacy solutions, provider services, predictive modeling and informatics services, and clinical care services, such as home health and other services to its health plan members, as well as to third parties. As of December 31, 2018, the company had approximately 17 million members in medical benefit plans, as well as approximately 6 million members in specialty products. Humana Inc. was founded in 1961 and is headquartered in Louisville, Kentucky.
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IndustryHealthcare
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No. of Employees41,600
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Website
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Jobs Posted1359
