Job Description

Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Job Description



Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleighs Research Triangle region will be home to some of the companys critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gileads business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization.

Job Description

The Business Support Supervisor reports to the Senior Business Support Manager of the North America Purchase to Pay (PTP) team and is responsible for taking an active role in leading, improving, and supporting the customer service framework in the North America PTP department. The focus of the role is to proactively supervise the Business support team to ensure inquiries are resolved accurately, timely, and efficiently.

The successful candidate will be expected to be highly self-motivated and innovative, with proven experience in successfully supporting a best in class Business Support team providing best practice service delivery and actionable business insights. Be an advocate to digitalize and automate Business Support processes through self-service supplier portal technology, data and analytics, RPA and other emerging technologies to create capacity, increase efficiency, quality and control of our processes.

Key responsibilities include:

* Manage and develop Business support operations team

* Work closely with the Senior Manager Business Support to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customer experience

* Partner with the Senior Manager Business Support and other global PTP team members to standardize processes globally to ensure they are scalable to support the Companys continued growth

* Effectively manage the perceptions and expectations of internal stakeholders

* Maintain process integrity, internal and SOX controls, ensure compliance with the Controllers Manual and all applicable laws and regulations.

* Manage a team of third party contractors based on site and off-shore

* Accountable for service delivery against agreed and evolving KPIs and service partnership agreement

* Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections.

* Understand business direction, key changes and needs; initiate and actively participate in the conversations on how Business Support needs to mold and adapt to stay proactive.

* Effectively supervise and direct the daily activities of the Help Desk Analysts by monitoring daily reporting and workflow activity, include managing offshore team.

* Provide training and guidance to both PTP team members, internal and external customers.

* Interact successfully with global PTP team members.

* Report on performance. Communicate with PTP Operations business leaders and other stakeholders to ensure awareness of progress and results.

* Support strategic and cross functional projects.

Knowledge and Skills:

* Manage, coach, lead and develop a PTP Service delivery team.

* Aspire to deliver an exceptional customer experience and process excellence.

* A focus on innovation and continuous improvement.

* Business Partnership, build relationships and trust, share ideas and work collaboratively

* Ability to multi-task and work well in a fast-paced environment

* Excellent written, listening, and verbal communication skills

* Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.

* Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making.

* Must have the ability to exercise independent judgment

* Strong knowledge of operational business processes

* Must have the ability to influence others, build credibility, and trust

* Results orientation: The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment.

* Strong third-party relationship and performance management skills.

* Ability to operate successfully across diverse geographical locations and cultures

* High level of self-motivation, leadership, positive attitude, drive for achievement and strong work ethic

Basic Qualifications:

* High School Diploma and 9 years relevant operational business process experience, Bachelor's Degree and 5 Years experience or Masters' Degree and 3 Years Experience

* Knowledge of SAP or best practice ERP systems is required

* Knowledge of US GAAP and SOX Controls required.

* Proficiency with Excel, Word, Outlook, and PowerPoint is required

Preferred Qualifications and Experience:

* Experience working in a multinational or global Finance organization

* Experience in biotech or pharmaceuticals industry a plus

* Experience in Purchasing or Accounts Payable organizations a plus


For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the EEO is the Law poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.


For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.