Job Description

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued colleague on our team, you will identify moderately complex operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKE
Our Mid-Level Application Support Analyst will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

* Identify operational priorities by assessing operational objectives.
* Contribute to operational solutions by defining, studying, estimating, and screening alternative solutions, calculating costs, and determining the impact on the total system.
* Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.
* Contribute information and opinion to unit design and modification teams.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

* 2 years

Desired Experiences

* Bachelor degree or equivalent

Skills

Ability to frame ideas as systems and analyzing the inputs, outputs, and process
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Skilled in running SQL queries, job scheduling
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication
Adept at application implementations
Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Determining causes of operating errors and taking corrective action
Skilled in cloud technologies and cloud computing
Experience in Incident Management, supporting L2 duties
Experience working Primary On-Call, 24x7 environment
Tools

Experience in Incident Management
Skilled in Windows 10, Windows Server 2008R2/2012
Skilled in AutoSys for scheduling
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Skilled in using TOAD
Skilled in Oracle SQL,TSQL
Skilled in ServiceNow, MyServices
Skilled in HTML JavaScript
Experience in Dynatrace
Experience using TIBCO
Skilled in Splunk
Skilled in using UNIX/Linux/SUSE

Additional Information

Job REF ID: REF2799N

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.