Job Description

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued colleague on our Servicing Policy team, you will prepare instruction manuals, how-to guides, articles, and other supporting documents to communicate complex and technical information more easily.

THE IMPACT YOU WILL MAKE

The SF Risk - Technical Writing - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

* Collaborate with team to gather information about technical products, policies, or other elements.
* Develop documents that translate technical information in non-technical terminology.
* Collaborate with customers to ensure documentation meets their needs.
* Revise existing documentation as needed.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

* 2 years

Desired Experiences

* Bachelor degree or equivalent

Skills

The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.

Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand

Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas

The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict

Experience gathering accurate information to explain concepts and answer critical questions

Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, etc.

The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.

Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Excel, or SSRS

Critical thinking skills- able to make connections, anticipate what customers and business partners want, big picture thinker

Knowledge of mortgage loan servicing policies and practices is preferred

Experience navigating the Fannie Mae Servicing Guide is preferred

Tools

Skilled in Excel

Experience using Salesforce CRM

Skilled in Visio

Skilled in using Adobe Acrobat including Adobe Pro, Acrobat Reader, Acrobat, and Acrobat.com

Experience using Articulate Studio to create eLearning courses

Skilled in using Adobe Creative Cloud, including Photoshop, Premier Pro, InDesign, Illustrator, Adobe XD, and Acrobat DC

Skilled in using Snagit

Basic HTML formatting

Additional Information

REF2847V

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.