Job Description

This position can be filled in Baton Rouge, LA (preferred location) or Jefferson, LA.

JOB SUMMARY/PURPOSE:
Lead an executive account management team responsible for delivering growth from the industrial base of existing and new customers. Train and develop the team to practice world class account management principles. This includes building and maintaining trustful, long-term relationships at operational and senior levels to understand customer needs and drive actions to meet those requirements to increase revenues. Personally develop and maintain senior level relationships with a number of key/strategic accounts. Facilitate executive engagement between Entergy and these customers. Develop an internal network and work effectively with multiple internal organizations and stakeholders to meet both company and customer deliverables.

JOB DUTIES/RESPONSIBILITIES:

Develop and manage the performance of a highly skilled sales & service team responsible for ~$1 billion annual revenue portfolio.

Foster a culture that develops deep customer relationships and delivers growth meeting organizational targets.

Develop relationships and work in a collaborative style with multiple internal organizations including but not limited to Regulatory, Legal, Finance, Transmission and Utility Operations to meet internal and customer needs.

Ensure that the account team functions as a primary point of contact with support from other internal organizations for complex customer operational issues, coordination of planned outages and response for unplanned outages.

Serve as a primary point of contact for storm preparation and restoration response for major industrial customers.

Customer contract negotiations for new and retention of existing business; strong knowledge of rates, riders & terms & conditions (commercial terms & responsibilities).

Be a change agent to improve both Strategic Account Management and Entergys capability to meet existing and future customer needs.

MINIMUM REQUIREMENTS:
Minimum education required of the position
Typically requires a college or university degree in related field or the equivalent work experience.
Desired: Additional business degree or MBA.

Minimum experience required of the position
7+ years
Desired: 3 years in supervisory role over an account management or customer service team.

Minimum knowledge, skills and abilities required of the position
None

Any certificates, licenses, etc. required for the position
None

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Primary Location: Louisiana-Baton Rouge
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 101604
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.